Hi, Thank you for contacting Promise !! Kindly attach the Mac system profiler to this case, please find the instructions below, - Mac system profiler (Click Apple Icon > About this Mac > More info > System Report > Choose 'File' & 'Save') Open MAC terminal and then type promiseutil and then type the following commands one at a time and save the output of the commands to a file and attach that file to this case id for review: subsys -v enclosure -v ctrl -v phydrv -v array -v logdrv -v event event -l nvram Note:- In the above command " event -l nvram " it is lower case letter 'l' but not a numeric 1 (which I did), but they have been quiet since I sent the report back Promise web support said to do the following. I probably need to do the firmware update again, but cannot till I can see the drive. When Mac re-started the Pegasus wouldn't show up in finder, disk utility or promise utility. On screen instructions said process would complete after a reboot and power off. In light of this, I decided to give it a firmware upgrade, following instructions to the letter. The Promise RAID box normally turns off when MacPro turns off, but lately it has been rebellious and stays on.
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